Refund policy

Ama Luna Botanica LLC

Last updated: January 12, 2026

Due to the nature of our products, all sales are final. Ama Luna Botanica LLC does not accept returns or exchanges.

Our products include candles, botanicals, incense, spiritual tools, and ritual items, which are considered consumable, personal-use, or safety-sensitive goods. For this reason, we are unable to accept returned items once they have left our possession.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 customercare@amalunabotanica.com

To help us resolve the issue efficiently, please include:

Your order number

A brief description of the issue

Clear photos of the item and packaging (if applicable)

If the issue is confirmed, we may offer a replacement, store credit, or other appropriate resolution at our discretion.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

Candles (used or unused)

Botanicals, herbs, incense, or ritual blends

Spiritual or ritual tools

Sale or discounted items

Refunds

Refunds are not guaranteed and are issued only at our discretion in exceptional circumstances, such as confirmed damage or fulfillment errors.

Approved refunds, if any, will be processed to the original method of payment.

Shipping Issues

Ama Luna Botanica LLC is not responsible for:

Delays caused by carriers

Packages marked as delivered but not received

Incorrect addresses provided by the customer

Please ensure your shipping information is accurate at checkout.

Contact Us

If you have questions about this policy or your order, please contact:

Ama Luna Botanica LLC
📧 customercare@amalunabotanica.com