Our Policies
Shipping Policy
We understand that you're eager to receive your order, and we'd like to share our shipping policy with you:
The time it takes to get your order ready for shipment can vary, but in most cases, we aim to have it on its way within 3-4 business days. However, please keep in mind that the actual delivery time will depend on the shipping method you choose, such as USPS or UPS.
Once your package is in the hands of the postal service or UPS and gets scanned, we're in their capable hands. Unfortunately, we have no control over how long it takes for your package to reach its destination. This means we can't be held responsible for any delays, unexpected detours, or issues with the delivery of your package.
Rest assured, we're doing everything we can to get your order to you promptly, but once it's out for delivery, it's up to the postal or courier service to work their magic. Thank you for understanding!"
Refund Policy
Our policy does not encompass returns or exchanges for our products. In the event of any concerns with your order or if you find yourself dissatisfied with your product, kindly reach out to us via email at customercare@amalunabotanica.com, and we will work together to seek a resolution.
Terms of service
Terms of Service (ToS) for Ama Luna Botanica LLC
Last updated: [10/16/2023]
Welcome to Ama Luna Botanica LLC! These Terms of Service ("ToS") govern your use of our website and services. Please read them carefully.
By accessing and using our website, you agree to these ToS and our Privacy Policy. If you do not agree with these terms, please do not use our website.
1. Definitions
"Ama Luna Botanica LLC" refers to our company.
"Website" refers to the Ama Luna Botanica LLC website, located at
https://ama-luna-botanica-llc.myshopify.com/.
"You" refers to the user of the website.
2. Use of the Website
2.1. Age Restriction: You must be at least 18 years old to use our website. By using our website, you affirm that you are of legal age.
2.2. Account: Some features of the website may require you to create an account. You are responsible for keeping your account information and password secure.
2.3. Acceptable Use: You agree not to use the website for any unlawful or prohibited purpose. This includes, but is not limited to, posting offensive content, spamming, hacking, or violating intellectual property rights.
3. Intellectual Property
3.1. Content Ownership: All content on the website, including text, images, and trademarks, is the property of Ama Luna Botanica LLC and is protected by copyright and other intellectual property laws.
3.2. User Content: By submitting content to our website, you grant Ama Luna Botanica LLC a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, modify, and distribute the content.
4. Limitation of Liability
4.1. No Warranty: We make no warranties or representations about the accuracy, completeness, or availability of the website. Your use of the website is at your own risk.
4.2. Limitation of Liability: Ama Luna Botanica LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of or inability to use the website.
5. Privacy
Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.
6. Termination
Ama Luna Botanica LLC reserves the right to terminate your access to the website at any time without notice, for any reason.
7. Changes to ToS
We may update these ToS at any time. Your continued use of the website after changes are made constitutes your acceptance of the updated ToS.
8. Governing Law
These ToS are governed by and constructed in accordance with the laws of Greenville, South Carolina, and any disputes shall be subject to the exclusive jurisdiction of the courts in Greenville, South Carolina.
9. Contact Information
If you have any questions about these ToS or the website, you can contact us at customercare@amalunabotanica.com
Thank you for using Ama Luna Botanica LLC!